Manage payments through your account, set up auto pay, or make a one-time payment without signing in—whichever you find most convenient.
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Customer Support 1.800.287.1643
If you are not interested in online bill pay, please find other convenient ways to pay your water bill.
Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.
Remittance Address:
The Maine Water Company
P.O. Box 70700
Philadelphia, PA 19176-0700
Call 1.855.718.1472
The charge includes a fixed amount that is billed each billing period based on the size of the meter as well as for any additional water usage. The Water Charge shows usage in units of gallons or cubic feet depending on the water meter. Water is billed per 100 cubic feet or 1,000 gallons whichever is applicable to your meter.
WISC projects include replacement of aging water mains, valves, hydrants, storage tanks, treatment equipment, control systems and other assets that are needed to provide dependable water service. The cost of completed WISC projects are recovered through a surcharge on customer bills.
Your bill may also include a charge for Maine Water’s optional Linebacker® Protection Program. Linebacker protection is available to residential customers to repair or replace the water service line (no greater than 1.5” in diameter) from the company owned curb valve up to and including the first hand valve before the meter. The fee is $85 on an annual basis.
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At Maine Water we offer many financial assistance options for income-eligible customers. Learn more about how we can support you. We are here to help.
View the current rates in your community by system below. Or call Customer Service at 1.800.287.1643.
Camden, Rockport, Rockland, Owls Head, Thomaston, Union and Warren
Includes charge for service charges, frozen meters, bulk water sales, collection fees and jobbing fees, etc.
A bill is estimated when we have not been able to get an actual meter reading. There are several reasons why your bill may be estimated:
If the meter reader left behind a meter reading card because we were not able to gain access to the meter, please follow the card’s instructions for taking the meter reading yourself. This will allow us to issue you an accurate bill. This information can be mailed, emailed to customerservice@mainewater.com or phoned in any time at 1.800.287.1643.
It’s also important to make sure the area near your meter pit or the outside meter reading device is clear of debris and vegetation. If you notice the outside reading device is damaged, please call us at 1.800.287.1643 to schedule a repair.
Customer Service Inquiries and 24 hour Emergency Service:
1.800.287.1643
