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Mission & Responsibility

Dedicated to serving customers, communities, employees and the environment.

As members of the very communities we serve, we are passionate about delivering more than just quality water, but also quality service, environmental protection, and meaningful support for our communities and customers.

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Our Mission

We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.  

Vision  

Thriving communities, built on reliable water and world-class service — today and for generations to come.  

Values  

Do it right. We uphold the highest standards of integrity. We make the right choices, even when they’re hard, and foster a culture of transparency and accountability with straight talk.  

Do it together. We believe in the power of partnership — because we’re stronger together. We respect each other’s expertise and collaborate with trust and teamwork to create better outcomes for all.  

Do it with heart. We serve with compassion, positivity, and purpose. By actively listening, delivering solutions, and making a lasting impact, we strive to be a force for good in our communities and beyond.  

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Maine Water serves more than 85,000 people, in 21 communities across the state.

With more than 80 dedicated, highly trained employees, we work each and every day to deliver to you reliable water service.

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Maine Water employee looking at the camera and smiling
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Maine Water employee leaning on his trucking smiling while looking at the camera
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Our Top Priority

Committed to Keeping our Employees Safe

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Protecting the health and well-being of our employees is a main focus at Maine Water. We work to ensure our people return safely to their family and friends at the end of every workday. Every internal meeting starts with a safety presentation to reinforce the priority of this value.

Learn more

 

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Corporate Sustainability Report

At Maine Water we care deeply about the environment and communities we serve and part of our mission in our daily work is to be a force for good in our communities. Some of our actions we take include supplier diversity, environment stewardship, reducing carbon emissions, diversity, equity and inclusion, and so much more.

The H2O America corporate sustainability report highlights the successes and goals of Maine Water and H2O America's other water and wastewater utility operations across California, Connecticut, and Texas in conducting our operations in a manner that respects the natural environment and values service to customers, communities, employees, and shareholders.

Read the full report

 

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Maine Water is a subsidiary of H2O America

H2O America (Nasdaq: HTO) is a national investor-owned network of local water and wastewater utilities, united by one purpose: delivering clean, high-quality water to the communities we call home. 

For H2O America, providing water is more than a responsibility—it’s a privilege. Every connection we serve helps sustain what matters most: public health, vibrant neighborhoods, and a reliable future.  

Across approximately 407,000 water and wastewater service connections, we invest in critical infrastructure to strengthen water supply for generations to come. We stay actively engaged in our local communities while focusing on operational excellence and delivering sustainable, long-term value to our investors. 

Water is local—and so are our roots. Through our four regional water utilities— Maine Water Company, Connecticut Water Company, San Jose Water Company, and Texas Water Company— we proudly serve more than 1.6 million people across the country. Together, we protect what’s precious.    

For more information, please visit H2O-America.com. 

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